Frequently asked questions
Everything you need to know about ordering, delivery and returns. Can't find an answer? Contact us directly.
Most orders arrive within 3–5 business days for EU destinations. Express shipping (1–2 days) is available at checkout. You'll receive a tracking link as soon as your order ships.
You can request a return within 14 days of delivery through your account dashboard or our returns form — no questions asked. Refunds are processed within 3–5 business days.
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and bank transfer at checkout.
Yes — all electronics come with a minimum 12-month manufacturer warranty. Extended 24-month coverage is available at checkout for most products.
Absolutely. Once your order ships you'll receive an email and SMS with a live tracking link updated in real time.
Our warehouse is based in Ružomberok, Slovakia. All orders ship directly from there — no third-party fulfilment centres, so we control quality at every step.
Currently we ship to all EU countries plus Norway, Switzerland, and the UK. International shipping outside these regions is coming soon.
Every item in our catalogue is sourced directly from verified manufacturers and authorised distributors. We do not sell third-party marketplace goods.
Orders can be modified or cancelled within 1 hour of placement. After that the order enters fulfilment — contact us immediately and we'll do our best to help.
Yes. All transactions are encrypted via SSL/TLS. We never store card details — payments are processed through certified PCI-DSS compliant providers.
Yes — for orders of 10+ units of a single product we offer tiered pricing. Contact us via WhatsApp or email and we'll put together a custom quote within 24 hours.
Yes — our support team is available Mon–Fri 9:00–18:00 CET and Saturday 10:00–14:00 CET via email and WhatsApp. We typically reply within a few hours.